Refund & Return Policy (Copy)
Return & Refund Policy
Effective Date: 1 June 2026
At Agro Samrat, we aim to provide genuine agricultural products and a reliable shopping experience. If you receive an eligible product that is incorrect, damaged, defective, or expired, you may request a return, replacement, or refund in accordance with this policy.
1. Return Eligibility
Eligible products may generally be returned within 7 days of delivery, subject to the conditions mentioned in this policy.
Returns are accepted only after verification and approval by Agro Samrat.
2. Product Condition
For a return, the product should generally be:
• Unused and in its original condition
• In the original packaging, wherever applicable
• With original labels, seals, batch details, and accessories, wherever applicable
• Accompanied by the order details or proof of purchase
Products that have been opened, used, altered, or damaged after delivery may not be eligible for return, except where the product is defective, damaged, expired, or incorrectly supplied.
3. Wrong Product Delivered
If you receive a product different from the product ordered, please contact us as soon as possible.
After verification, the product may be eligible for replacement or return and refund, as applicable.
4. Expired Product
If an expired product is delivered, it may be eligible for return or replacement.
Customers are requested to contact us as soon as possible and provide:
• Order number
• Product photographs
• Expiry date photographs
• Batch/Lot details
• Packaging photographs
• Other information requested by our support team
5. Damaged or Defective Product
If a product is received damaged or defective, please contact us as soon as possible after delivery.
For verification, customers may be required to provide photographs or videos showing the product, packaging, damage, batch details, and other relevant information.
After verification, the product may be eligible for replacement, return, or refund, as applicable.
6. Return Request Process
To request a return or replacement:
1. Contact Agro Samrat customer support.
2. Provide your order number and product details.
3. Clearly mention the reason for the return.
4. Provide photographs/videos or other supporting information when requested.
5. Wait for confirmation and return instructions from our support team.
Customers should not send products back without receiving return instructions from Agro Samrat.
7. Refund Process
Once the returned product is received and successfully verified, an approved refund will be processed through the original payment method, wherever applicable.
The time required for the refund to reflect in the customer's account may vary depending on the bank, payment gateway, card issuer, UPI provider, or other payment service provider.
8. Partial COD Refund
For orders placed under Partial Cash on Delivery (COD), if the customer does not accept or receive the parcel, the actual parcel/shipping charges incurred may be deducted.
The remaining eligible amount, after deduction of applicable charges, will be refunded to the customer through the applicable payment method.
9. Non-Returnable Situations
The following situations may not be eligible for return or refund:
• Products damaged due to improper storage or handling after delivery
• Products damaged due to incorrect use or application
• Products that have been opened or used, except where the product is defective, damaged, expired, or incorrectly supplied
• Products altered or tampered with after delivery
• Returns requested outside the applicable return period
All cases remain subject to verification.
10. Verification & Approval
All return, replacement, and refund requests are subject to verification.
Agro Samrat reserves the right to approve or reject a request based on the product condition, order details, supporting evidence, and applicable policy conditions.
11. Important Note for Agricultural Products
Agricultural products should be stored and used strictly according to the product label, manufacturer instructions, recommended dosage, and applicable laws and regulations.
Improper storage, handling, transportation, or use after delivery may affect return or refund eligibility.
12. Contact Us
For return, replacement, or refund assistance, please contact:
Email: info@agrosamrat.com
Website: www.agrosamrat.com
Please keep your order number and product details ready when contacting our support team.